What is Custom Enterprise Software?
When standardized software does not fit your needs, custom enterprise software comes to the rescue. High software development productivity has reached a point where it is economically feasible to create a business system from scratch.
Why Metasite?
Metasite provides custom software engineering and enterprise grade integration solutions to the most demanding clients in the Baltic states, UK, Poland, Oman, Italy, Belgium, Ukraine and elsewhere. We build web applications and enterprise systems using Service Oriented Architecture, Java and open workflow platforms such as JBOSS Business Process Engine or Oracle Fusion Middleware. Building your applications on this foundation gives you control, manageability, and cost effectiveness. We use agile development methodology to ensure smooth and efficient delivery.
What is Service Oriented Infrastructure (SOA)?
In a nutshell, SOA is a best practice to:
- Integrate all applications via a hub (integration bus), not directly
- Wrap different business functions as web services
- Describe complex interactions using Business Process Markup Language
SOA is a good idea if your company is starting to, or has already automated, several business processes.
How can You find out more?
Talk to our technology team to discuss your needs and our experience in this area.
What is Brand -> Online?
We take your company or product brand, and put it on the web in a way that grabs attention.
What can we do?
- Give your content (visual, textual, interactive) persuasion
- Express your brand's emotion and create trust
- Give you the tools and technology to run your online site
- Make customers pay attention
In other worlds - create a great web site for your company or product brand. We are very good at:
- Large corporate sites targeting multiple segments
- Working across several countries and languages
- Brand sites going beyond emotion: interaction, community, tools
What's in our tool box?
- Serving the end user. Intuitive layout and navigation - always designed by CUA usability specialist, elegant graphical design.
- Effective content management system - we select the best CMS solution for your circumstances.
- Social media. We created our first online community for business purpose back in 2002 when even the term Social Media was not there yet. And the community is still active, lively and serving its business purpose. Today we provide full service from social media communication concept, to sustainable community development and day-today support and moderation.
- Online advertising. As long as it is online - we do this. Concept, visuals, media planning, full implementation - all according to your needs.
- Search Engine Optimization (SEO).
Contact us to discuss your needs.
Web application development - what's our specialty?
We design and develop web-based applications that are easy to use, well architected, and maintainable since 1999. Our exceptional strength is in creating web applications requiring integration with back-end systems (for example, like those found in telecommunications, banking, and energy sectors), and having huge traffic (for example, large community sites).
How do we work?
We work using Agile Development methodology:
- Defining broad requirements and starting to work
- Producing a working system in 2 weeks
- Repeating the process until expectations are met
- Every 2 weeks you can stop the project and have a working system - or run the next iteration to make it even more functional
Agile Development is far superior to other software development methods, such as Waterfall. Our experience confirms that long analysis, and long development is a software development methodology of the past.
Which technologies do we use?
Our team of 50 engineers covers a wide range of technologies & skills:
- Oracle, Java, JBoss, Microsoft, Adobe, PHP, MySQL, PosgreSQL, AJAX, GWT
- SOA – service oriented architecture
- Certified project managers (P.M.P.)
- Certified user interface analysts (C.U.A)
- Information system management and security auditors (C.I.S.A.)
How much does it cost?
We do a quick evaluation of your project scope and quote you a fixed budget. Projects range from 3 000 EUR to >150 000 EUR.
Contact us to discuss your needs.
What's our approach?
Starting to sell online is easy. Not falling apart when the volumes pick up - not. We have the skills to implement web workflow technology that keeps even the most demanding e-commerce projects above water.
What can we do for You?
Selling online requires intimate knowledge of the product, the customer, the buying process. We know how to solve the typical e-commerce challenges:
- appealing product presentation
- supporting multiple workflows
- ensuring flexibility in campaigns and product bundles
- creating usable buying processes
- integrating with payments
- integrating with warehouses
- integrating with logistics
- providing customer support
- collecting analytics for improvement
- controlling order delivery and other process quality
- ensuring security
Contact us to discuss your e-commerce needs.
What is our approach to CRM implementation?
We can do two things for you: integrate and customize an existing open source platform such as SugarCRM, or we can wrap your systems and processes using a JBOSS Business Process Engine & a custom web application.
What is SugarCRM?
SugarCRM is an open-source CRM platform which covers the basic needs of contact, account, campaign and sales management.
It's benefits are:
- It is very easy to customize
- It is easy to expand
- It can be integrated with Microsoft Outlook
It's drawbacks are:
- It is not the best platform for more complex integration projects
- The user interface is not optimal for recurring tasks
What can we offer besides SugarCRM?
JBOSS Process Engine provides a very functional platform for integration, task and process management.
A single web application is created to provide a unified interface, while all the information and actions are pulled together via web services.
Contact us for help with an optimal CRM solution.
What is Usability?
Good web sites and apps don't make You think - they give satisfaction, allow to get what you want, and leave You wanting for more. The bottom line is simple: it's possible to double business result for a fraction of total project cost if attention is paid to what users do online.
What services can we provide?
We do:
- comprehensive usability measurement
- create recommendations for improvement of usability
- design usable user interfaces.
What does that mean?
Here's a quick intro:
What have we worked on?
Designing and testing web user experience is our core competence. Since 2005, our Certified Usability Analysts have tested more than 39 e-banking systems, designed 2, and worked on numerous other systems and sites.
How do You start?
Contact us for a "Quick check and improve" if:
- You know exactly what is wrong, but don't know how to fix it
- In the middle of the project, and some parts of your app/site are just too difficult to use
Contact us for "Measure it" if:
- You want a comprehensive bechmarking with competitors
- You want to find out all that is good or bad about your site
- You are receiving complaints, but don't know what is wrong
Contact us for "Create it" service if:
- You have an idea and want to take it down to the screen level
- You have an existing web site or system, but want to re-do it
How we work: methods, tools, practices
What is Customer Touchpoint Mapping?
CTM is type of survey where our consultants systematically test every channel, way and means you interact with your customers. It provides a quick boost for companies wishing to rebuild customer experience (online and offline) by identifying, analyzing and optimizing every element of existing customer experience.
Why is it needed?
When a business is large, it is easy to lose control over all the different channels where customers interact with your company. Some examples of what is checked, from hundreds of benchmarks, contained in the methodology:
- What do Your customers see when they get your invoice?
- What do You write in SMS messages sent to customers?
- Is Your call center tone of voice consistent with your brand?
- What do customers see when they try visiting Your store during non-business hours?
During our 10 years of working with large service organisations in energy, banking and telecommunications sectors, we have developed a Customer Touchpoint Mapping and Optimisation methodology (CTM) which raises and answers these and many other questions.
CTM generates hundreds of customer experience improvement opportunities by walking You through the experience of actual customers.
Why choose Metasite over a local consultancy?
We serve customers Europe-wide, providing our customers with a benefit of broad international experience. Our lead consultants assemble and supervise teams speaking the local language, who do the fieldwork. We deliver a findings report in English. You benefit from a local touch, coupled with a global perspective, at a reasonable cost.
What is the price?
You should budget in the 15 000 EUR range for a typical CTM project with fieldwork done in up to 4 different locations. Customers from outside Europe should contact us to discuss specific project needs.
Contact us to discuss a CTM project tailored to Your needs.
What types of systems can Metasite maintain?
We provide 24 * 7 support and maintenance services for:
- custom information systems which Your other suppliers have stopped supporting
- systems which Metasite created specifically for you
- web sites and web applications - small or large, where security, fast reaction to issues and high uptime are very important
Technical skills
- Most flavors of Linux
- MySQL, PostgreSQL, Oracle (Certified DBA)
- Apache, Jboss
- PHP, Perl, Java, Ruby, Python
Our CISA sertified specialists ensure quality and security of our services.
Where do we host our servers?
In some cases, we keep the customers' servers at their preferred location. In other cases, we:
- Host accross several hosting centers (Lithuania, Latvia, globally) simultaneously for risk management
- To deal with fast local access, we place hardware across the globe to create the best fit for customers' situation
- If use of global cloud services such as Amazon Web Services is appropriate, we host your applicaton there
What can we guarantee?
Our support services come with online ticket registration, a service level agreement, and financial guarantees on SLA compliance.
References?
Today we support:
- 60+ sites and applications (many in the Lithuanian top 50)
- each with 99.99% monthly uptime or your money back
- serving more than 50,000,000 pageviews per month
What can we do for You?
We can reduce your support costs, while improving quality. If you want to forget about hosting, system administration, application support - and are looking for a one-stop-shop - talk to us.
What can we do for iPhone / mobile phones?
We have over 5 years of experience in developing mobile applications, starting with the very first WAP portal in Eastern Europe that actually worked (it provided weather forecast and cinema schedules).
Mobile sites and applications developed by Metasite are used by around 500 000 mobile internet customers per month. Some examples of our work:
- wap.biteplius.lt & lv - premium services catalogue and mobile community
- wap.bite.lt & lv - mobile selfcare for postpaid
- wap.labas.lt, wap.bifri.lv - mobile selfcare for prepaid
We can help You reach customers on the mobile phone:
- we know how to make products that are usable on basic phones (WAP and XHTML), and at the same time look great on smartphones
- we know how optimize sites for specific smartphone platforms (Symbian, iPhone, Windows Mobile, Blackberry)
- we develop and publish custom iPhone and Android applications
- we have a pool of 50 different test handsets for actual testing, representing the top 50 phones in the European market
Contact us to discuss your iPhone or mobile application development needs.
The Baltic E-banking Report - what's that?
It's an independent 300-page report about every e-bank in Lithuania, Latvia and Estonia. E-banks are compared, benchmarked and ranked every year, since 2003.
What does it cover?
The report answers two basic questions, when it comes to e-banking:
- Where are we today?
- Where are our competitors?
It benchmarks:
- Functionality
- Mobile banking
- Clarity
- Convenience
- Customer service
Presentation of 2010 Results (PDF, 2.86 MB).
Edition for 2011 can be ordered here.
Your bank not included?
We are able to benchmark any e-banking system in the world within 30 days - please contact us for a quote.
